Fequently Asked Questions

Location: 18871 Teller Avenue, Irvine, California 92612

Directions: (Irvine is between Los Angeles & San Diego off the 405 Fwy.)

Exit the 405 Freeway at Jamboree (just south of the John Wayne Airport).
Go south (right from 405 S, left from 405 N) on Jamboree to Campus (3rd light).
Turn right on Campus and go to the first street, Teller.
Turn right on Teller.
Sterling Art is on the left-hand side in the middle of the block.

Phone: 800/953-2953 949/553-0101

24-Hour Fax order line: 949/553-0387

Hours: Monday through Friday – 8 a.m. to 7 p.m. PST, Saturday & Sunday – 9 a.m. to 5:30 p.m.

Ordering — Please call, fax or email: Currently SterlingArt.com does not yet support an electronic “shopping cart.” We are creating a database with over 100,000 art supplies, gifts and other things you never knew you needed, and look forward to offering you this service in the future. Stay tuned for further developments.

In the meantime, please phone during regular business hours, fax 24/7 or e-mail your orders in. We’ll fill them promptly and ship them out immediately.

Catalogs: Generic art supply catalogs are available for $9.95. We’ll throw in a $10 merchandise certificate when you buy one. Warning: this catalog is for general reference only. Most of the prices are incorrect and it in no way represents everything we sell.

Minimum Orders: There is no minimum order.

Shipping: Unless otherwise specified, all shipping is UPS Ground. Overnight and 2nd Day shipping are also available through UPS, as is International. Of course, we will be happy to ship by FedEx or almost any other carrier you choose and you can use your account number.

Furniture and other items too bulky for UPS will be shipped by the best available method, possibly our truck.

Hazardous Materials: Any materials deemed hazardous will be shipped only as allowed by law. All such shipments are subject to extra shipping charges imposed by the carrier.

Shipping Charges: You will only pay what the shipping carrier charges us for shipping your product to you. There is no mark-up on shipping.

Handling and Packing Fees: A $5.00 handling and packing fee will be added to every order for anything we can send by UPS or other service (Fed-Ex, Airborne, etc.). This does not include furniture and items too bulky for UPS, etc. Shipping and packing fees for those items may or may not apply. We’ll tell you before you place your order.

Delivery: Hand delivery is available in the greater Southern California area. Call for specifics and pricing.

Payment options: American Express, MasterCard, Visa, Discover, Carte Blanche, Diner’s Club, JCB, Debit Cards and Electronic Checks are all accepted. U.S. cash is always welcome.

Accounts: We grant house charge accounts upon approval. Please request a credit application form, fill it out and submit it. House accounts are granted solely at Sterling Art’s discretion.

C.O.D.'s: We ship CODs by UPS, which charges an additional $9.00 - $10.50 per package for this service.

Discounts – Human Being and Otherwise:Human Being and Otherwise:  It’s very simple. You’re a human; you get a discount. Almost everything we sell we discount 15% (the “Human Being Discount”) just because you have opposable thumbs. EDLPs and other special discounts come along from time to time, but this one you can count on. Because all students/seniors/teachers are humans first and foremost there are no special discounts for them.

Of course we are happy to discuss quantity discounts. Tell us exactly how much you want and exactly when you need it by and we’ll tell you how much discount we can give you for that size order.

Price-Matching: Do we match our competitors' prices? Sometimes. Give us a call and let’s talk.

Special Orders: If we do not stock an item or are out of stock at the moment, we will be happy to special order it for you. We will give you the information and then, if you choose to place an order, we require a non-refundable 50% deposit. Of course, we will refund your deposit if we cannot get your item(s) in the time we promised.

Custom Framing and Mat Cutting: Custom framing by Art Angles (Orange County’s oldest and most respected framing company) and mat cutting are available in our store only. Please call the Art Angles counter directly at 949/553-0567 for current hours and schedule.

Board Cutting: Matboards and foam core can be cut – straight cuts only. Each cut $0.50, up to $40.00. Every cut thereafter $0.25 each.

Gator Board can also be cut, again, straight cuts only, for $1.00 a cut. There is no quantity discount.

Custom Wedding Invitation Information: As a new service, Sterling Art offers custom wedding invitations in exotic papers. Please come in and see what we have to offer.

Mailing List: Please click here for a link to our mailing list and receive information about upcoming sales and events by either mail or e-mail.

Gift Certificates: You may order Sterling Art Gift Certificates in any amount – they are good forever. Simply phone, fax, or e-mail your order.

Employment: Sterling Art is looking for a few good men and women. Retail and art experience are plusses, but a friendly, customer-service oriented attitude is what really counts. Call Monday through Friday between 8 and 7 and ask for Gunther.